Shipping & Returns

Shipping Policy

All standard orders of in-stock items will be processed and leave the warehouse in 1-5 business days via Delhivery. Please allow an additional 7-10 business days for orders containing personalized/customized items to ship.

We provide Free Standard Shipping to orders over Rs.1000. All other orders are charged in accordance to the given delivery pincode.

For all cash-on-delivery (COD) purchases, an additional handling fee of Rs.70 will be applied at checkout. We will call to confirm your mobile number prior to processing your cash-on-delivery order. Any unreachable customers will be emailed for further contact. If we are unable to reach you for 10 days from the date of your order, it will be cancelled. 

Once your order is ready to be shipped, we will send you a shipping confirmation email with the tracking number so that you can easily track your order. 

If your delivery is overdue, or for any other queries, please email us at goingpostalart@gmail.com We want to provide the fastest, most reliable shipping for you!

Exchange + Returns Policy

You may exchange or return items within 5 business days of receipt. If 5 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Returns that do not meet our policy will not be refunded.

Customized products and products sold during a sale are exempt from exchanges or returns. Certain fragile products are also exempt from exchanges or returns. Please read the product description for specific information.

For generating an exchange or return, please contact our customer care team at goingpostalart@gmail.com with your order ID, a copy of your invoice and details of the item(s) you would like to exchange or return. For an exchange or return of damaged products, please attach proof of damage in image or video format.

Returns

We will send you a return label and schedule a pick-up for the return. Once your returned item(s) is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. 

For payments made through credit cards, debit cards or net banking- the refund will be processed to the same account within 24-48 business hours of us receiving the returned products. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will require your bank account and billing details to process the refund. This process will be completed within 24-48 business hours of us receiving the returned products and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

The returned amount will exclude original shipping charges, return shipping charges and transaction fees. Only the amount for the products approved for return will be refunded and not the entire purchase amount; unless entire order is approved for return.

Exchanges

We only replace items if they are damaged or if the product sent isn’t the one you ordered. If you need to exchange it for the same item, send us an email at goingpostalart@gmail.com and we’ll contact you with further details. If we've made an error while shipping your order, we'll ship the correct items right away and arrange for the return of the wrongly sent items. 

Cancellations

You have 24 hours from when your order is first placed to cancel your order, in order to do so please email us at goingpostalart@gmail.com.

All cancelled orders will be refunded to the original mode of payment. The returned amount will exclude original shipping charges and transaction fees (only for payments made by credit cards, debit cards or net banking).

Cancellations will be accepted only if done within the 24 hours and not beyond that.

Invoices

All invoices are generated for individuals. If you require a tax invoice in the name of your company, please drop us an email at goingpostalart@gmail.com after placing your order or mention it in your order notes & we will be happy to send you a tax invoice. 

Digital Gift Cards

Gift cards are emailed to the purchaser and can be forwarded or printed by you for gifting. They are redeemable online on goingpostalart@gmail.com  and remain valid for one year from purchase. However, they cannot be refunded, either in full or in part, for cash or any other form of digital currency. 

Products purchased using a gift card can be returned or refunded, provided they meet our other terms, as mentioned above. 

Return Shipping

All shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item. However, we can provide return shipping labels; the cost of which will be deducted from your refund payment. If you are returning a large order, we suggest you to consider using a trackable shipping service or purchasing shipping insurance for the same.

Contact

We are based out of Mumbai, Maharashtra. If you have any further doubts please drop us an email on goingpostalart@gmail.com